Before the legal version, here's what these Terms come down to. Everything below is the detail behind these points.
The rest of these Terms fills in the detail.
These Terms of Service ("Terms") are a binding agreement between you and Innermap LLC, a Florida limited liability company ("Inner Map," "we," "us," or "our"). They govern your use of the Inner Map mobile application, available on the Apple App Store and Google Play, and any related services we provide through it (together, the "Service").
Your privacy is covered by a separate document, the Inner Map Privacy Policy, which is incorporated into these Terms by reference. Please read both.
By using the Service, you consent to receive legal notices and other communications from us electronically (such as via email or in-app notifications), and you agree that such electronic communications satisfy any legal requirement that communications be in writing.
If you have questions about these Terms, contact us at legal@my-inner-map.com.
By downloading, installing, accessing, or using Inner Map, you agree to these Terms and to the Privacy Policy. You understand and agree that these Terms are the legal equivalent of a signed, written contract. If you do not agree to all of these Terms, do not use the Service and immediately delete the app from your device.
If you are using Inner Map on behalf of another person or an organization, you represent and warrant that you have the legal authority to bind them to these Terms. In practice Inner Map is built for individual personal use, and we expect each account to belong to one individual.
You must be 18 years of age or older to create an account or use the Service. During signup you confirm that you are 18 or older and are otherwise legally qualified to enter into contracts under applicable law. Inner Map is not directed to, and may not be used by, anyone under 18.
If we learn that an account belongs to someone under 18, we will close it and delete the associated data. If you believe a minor is using Inner Map, contact privacy@my-inner-map.com.
You must also be legally permitted to use the Service in the jurisdiction where you live. You are responsible for compliance with any local laws that apply to you. Additionally, you represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
Inner Map is a self-reflection and self-understanding tool. It uses AI to help you explore your inner experience — your patterns, your reactions, the parts of you that show up in different situations — and to build a personal "map" of that experience over time. The Service and its contents are provided for informational and educational purposes only.
INNER MAP IS NOT THERAPY, COUNSELING, MEDICAL CARE, OR MENTAL HEALTH TREATMENT. IT IS NOT A SUBSTITUTE FOR A LICENSED PROFESSIONAL.
Specifically:
You should make decisions about your health and wellbeing in consultation with qualified professionals — not based on the Service. If you are currently under professional care, Inner Map is not a replacement for it, and you should not stop or change treatment because of anything in the app.
Inner Map cannot help you in an emergency. The Service is not designed, intended, or appropriate to address serious, emergent, or life-threatening medical or mental health conditions. The AI is not a crisis-intervention service and cannot contact emergency responders on your behalf.
If you are in crisis, thinking about harming yourself or someone else, or otherwise need urgent help, reach a human now:
To help ensure the app is only used as intended, the Service is configured to recognize certain language that may indicate a user's needs have exceeded the scope of a self-reflection tool, and to show support resources when it does. This feature is not intended to act as a mental health triage or diagnostic tool to identify when a mental health crisis is occurring. It is best-effort: it may miss what matters, the AI will not detect every critical situation, and no one is alerted on your behalf. You should never rely on it. If you are in danger, immediately contact emergency services directly.
When you first install Inner Map, the app generates a unique account identifier for you. During signup you provide a display name, and you may optionally add an email address, as described in the Privacy Policy.
You are responsible for the activity that happens under your account and for keeping access to your device secure. Inner Map ties your data to your device and account identifier; if you lose access to your device, you may lose access to data stored only on it (such as private journal entries), and we cannot recover it for you. Adding an email address to your account is what makes it recoverable on another device.
You agree to immediately notify us at support@my-inner-map.com of any unauthorized use of your account or any other breach of security. A one-time sign-in link we email you is a credential: treat it like a password and do not forward it.
WE WILL NOT BE LIABLE FOR ANY LOSS OR HARM ARISING FROM THE THEFT OF YOUR DEVICE, THE COMPROMISE OF YOUR CREDENTIALS, OR ANY UNAUTHORIZED ACCESS TO YOUR DATA RESULTING FROM YOUR FAILURE TO SECURE YOUR DEVICE.
You agree to provide accurate information where you choose to provide any, and to keep it reasonably current.
Inner Map is built for genuine personal reflection. When you use the Service, you agree not to:
We may suspend or terminate accounts that violate this section, as described under "Suspension and termination" below.
The conversational replies, reflections, observations, and "map" content the Service produces are generated by AI. By their nature:
You are responsible for how you interpret and act on anything the Service produces. Inner Map does not warrant that AI output is accurate, suitable, reliable, complete, or fit for any particular purpose. You acknowledge and agree that your reliance on any AI-generated content is solely at your own risk.
Inner Map relies on third-party AI providers to deliver core functionality. While these providers may change over time as we improve the Service, they currently include, but are not limited to, Anthropic (text chat and the replies behind the voice features), OpenAI (voice-note transcription, spoken audio, and the embeddings that power the app's memory), Cartesia (speech-to-text in the live voice feature), and ElevenLabs (text-to-speech in the live voice feature and the “Hear what Self would say” message). Your conversations are processed by these providers to generate replies, as described in detail in the Privacy Policy under "How we use AI."
These providers operate under their own terms and policies, which we do not control. Our contractual arrangements with them require that customer data is not used to train their models and is not retained beyond standard operational windows. The availability and behavior of these providers can affect the Service, and an outage or change on their side may interrupt or alter functionality. You acknowledge and agree that we are not responsible or liable, directly or indirectly, for the acts, omissions, data security, or business practices of these third-party providers.
We also use a small number of non-AI service providers, which currently include, but are not limited to, hosting (Railway), website and sign-in-page delivery (Cloudflare), subscription management (RevenueCat), product analytics (PostHog), crash reporting (Sentry), email delivery for sign-in links (Resend), and notification delivery (Expo, with Apple and Google) — as described in the Privacy Policy. We reserve the right to add, remove, or replace any of our third-party providers at our discretion without immediate notice or updates to these Terms.
Of those non-AI providers, only our hosting provider holds the content of your conversations, journal or map, and it holds it encrypted at rest. To the extent the Service provides links or access to any other third-party websites or services, they are provided solely as a convenience, and we do not endorse or take responsibility for them.
Inner Map is available only to subscribers. Where the Service offers paid features:
Your usage allowance. Your account carries a monthly allowance of AI usage, measured by our estimate of the processing cost of the work the Service does for you rather than by a number of messages. If the allowance is reached before the month ends, the features that start new AI work pause until it resets; content you have already created stays available to read, and your account data stays available to export and to delete. Additional usage may be purchased. The allowance and its price may change.
Data Charges: Your use of the Service involves the transmission of data (including audio and voice features). You are solely responsible for all data charges, cellular fees, or internet service provider costs that arise from your use of the Service.
The Service itself — the Inner Map app, its design, its underlying framework and content, its name, and its logos — is owned by Innermap LLC or its licensors and is protected by intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the Service for your own personal reflection, subject to these Terms. If you downloaded the app from the Apple App Store, this license is limited to use on Apple-branded products that you own or control.
This license does not transfer any ownership to you, and it does not permit any of the activities listed under "Acceptable use" that are restricted. All rights not expressly granted to you in these Terms are reserved by Innermap LLC.
Feedback. We welcome feedback, comments, and suggestions for improvements to the Service. If you submit any feedback or suggestions to us, you grant us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sub-licensable, and transferable license to use, copy, modify, create derivative works based upon, and otherwise exploit the feedback for any purpose, without restriction or compensation to you.
As between you and Inner Map, you own the content you create — your conversation input, your map, and your journal entries. We do not claim ownership of it.
You grant Innermap LLC a limited license to host, store, process, transmit, and display your content solely for the purpose of operating and providing the Service to you — for example, sending your messages to an AI provider to generate a reply, and storing your map so you can return to it. This license exists only to run the app for you and ends when your content is deleted, subject to the retention windows described in the Privacy Policy.
De-identified Data. You agree that we may de-identify and anonymize your data so that it can no longer reasonably be used to identify you. You grant us the right to use, share, and commercialize such de-identified and aggregated data for any lawful purpose, including analytics, service improvement, and research.
How we collect, use, store, and delete your data — and your rights to export and deletion — is described in full in the Privacy Policy.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, INNERMAP LLC DISCLAIMS ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
We do not warrant that the Service will be uninterrupted, timely, secure, or error-free; that AI-generated output will be accurate or reliable; that defects will be corrected; or that the Service will meet your expectations. You use the Service at your own discretion and risk. We cannot always foresee or anticipate technical or other difficulties that may result in failure to obtain data or loss of data, personalization settings, or other Service interruptions.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US OR THROUGH THE SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE IN THESE TERMS.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In that case, such warranties are limited to the minimum extent permitted by law.
TO THE FULLEST EXTENT PERMITTED BY LAW, INNERMAP LLC AND ITS MEMBERS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE, OR LOSS ARISING FROM YOUR RELIANCE ON AI-GENERATED CONTENT, ARISING OUT OF OR RELATING TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE — EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
WE WILL NOT BE LIABLE FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF INNERMAP LLC ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US, THROUGH THE APP STORES OR OTHERWISE, IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (US $100).
TIME LIMITATION ON CLAIMS. YOU AGREE THAT ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE OR THESE TERMS MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE OR IT WILL BE FOREVER BARRED, REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.
You understand and agree that Inner Map is a reflection tool, not a healthcare or crisis service, and that you are responsible for seeking appropriate professional or emergency help when you need it.
To the extent permitted by law, you agree to indemnify, defend, and hold harmless Innermap LLC and its members, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to your misuse of the Service, your violation of these Terms, or your violation of any law or the rights of a third party.
If you are a California resident, you waive California Civil Code Section 1542, which states: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS HOW DISPUTES BETWEEN YOU AND INNERMAP LLC ARE RESOLVED AND LIMITS THE WAYS YOU CAN SEEK RELIEF.
Informal resolution first. Most concerns can be resolved quickly. Before starting a formal proceeding, you agree to contact us at legal@my-inner-map.com and give us 30 days to try to resolve the dispute informally. This informal dispute resolution process is not monitored for emergency concerns and must not be used to report safety issues.
Binding arbitration. If a dispute is not resolved informally, you and Innermap LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration, rather than in court, except as stated below. The arbitration will be administered by the American Arbitration Association ("AAA"), or another mutually agreed recognized arbitration provider, under its applicable consumer rules. The arbitration will be conducted by remote or telephonic means, or based solely on written submissions, unless the arbitrator determines that an in-person hearing is necessary, in which case it will be held in the county where you live. Payment of all filing, administration, and arbitrator fees will be governed by the arbitration provider's applicable rules.
Class-action and jury-trial waiver. You and Innermap LLC agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. YOU AND INNERMAP LLC WAIVE ANY RIGHT TO A JURY TRIAL.
Exceptions. Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or equitable relief in court for actual or threatened infringement or misuse of intellectual property without first engaging in the informal dispute-resolution process described above.
30-day opt-out. You may opt out of this arbitration agreement by emailing legal@my-inner-map.com within 30 days of first accepting these Terms, with your account identifier and a clear statement that you opt out of arbitration. If you opt out, disputes will be resolved in the courts identified under "Governing law" below. Opting out of arbitration does not affect any other part of these Terms.
If any portion of this section is found unenforceable, the remainder will still apply, except that if the class-action waiver is found unenforceable as to a particular claim, that claim will proceed in court rather than in arbitration.
These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws principles.
Subject to the arbitration agreement above, and for any matter not subject to arbitration (including where you have validly opted out), you and Innermap LLC agree to the exclusive jurisdiction of the state and federal courts located in the State of Florida, and you consent to personal jurisdiction there.
You may stop using Inner Map at any time, and you may delete your account from within the app (Settings → Delete account, or Privacy, Data & Safety → Delete My Account), which deletes your data as described in the Privacy Policy.
We may suspend or terminate your access to the Service, with or without notice and with or without cause, if you violate these Terms, if we are required to by law, or if continuing to provide the Service to you would create a security, legal, or safety risk. Where reasonable and lawful, we will give you notice and an opportunity to address the issue.
We may also discontinue the Service, in whole or in part. If we discontinue the Service entirely, we will make a reasonable effort to give advance notice so you can export your data.
Sections of these Terms that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law — survive.
We may update these Terms from time to time. When we do, we will update the "Last Updated" date above. For material changes, we will provide notice in-app before the change takes effect.
Your continued use of the Service after a change takes effect means you accept the updated Terms. If you do not agree to a change, stop using the Service and, if you wish, delete your account.
For questions about these Terms or for legal and compliance matters: legal@my-inner-map.com
For general support: support@my-inner-map.com
For everything else:
By mail:
Innermap LLC
7100 Camino Real, Ste 302, Office 42 Boca Raton, FL 33433
United States
These Terms were written in plain language alongside the legal detail because an agreement you can't read isn't really an agreement. If anything here is unclear, please ask — legal@my-inner-map.com.